Shipping & Returns

Shipping, Handling & Insurance Charges

ORDERS WILL ONLY BE SHIPPED IF THE BILLING AND SHIPPING ADDRESS MATCH EXACTLY. ANY ORDER BEING SHIPPED TO A DIFFERENT LOCATION REQUIRES THE BUYER TO EMAIL US A PHOTO OF THEIR ID TO VERIFY THE PURCHASE (INFO@KRAMERKNIVES.COM). THANK YOU! Any charges for shipping, handling and insurance (if any), are in addition to the amount of the sale price. All amounts due must be paid in full before any product is shipped. All order will be processed and shipped Monday-Thursday of each week. Make sure to check your order conformation and contact us via email or call and leave a message with your name, phone number and order number within 24 hours of receipt if there are any problems. You must keep all information in your billing account accurate and current, including your billing address, shipping address and any expiration date for your payment method. You can access and make changes to your billing account in your Dashboard. My Account > Addresses. If shipping to a package forwarding service or anything similar, we are not liable for any lost or stolen merchandise. All orders over $100 will have a signature required. We are not liable if there is a delay in delivery and if any package is lost, stolen, or damaged please file a claim with the carrier. If a customer declines a signature they waive the insurance on the package and responsibility is solely on the customer.

International Shipping

We can ship within North America (US and Canada at this time). For other international shipping, please contact us to see if you are eligible – extra fees may be applied. At any time, we may choose not to ship overseas. We will choose the most affordable means of shipping for our international customers unless specified. Insurance will be added to all packages shipped outside of the United States. Kramer Knives is not responsible for any lost, stolen, or damaged packages shipped out of the US and we will not accept any returns. All products are shipped as is and the buyer is responsible for all taxes and duties. INTERNATIONAL Kramer by zwilling distributors To purchase Kramer by ZWILLING products in the countries listed below, please contact these distribution centers for more information.
  • ZWILLING J.A. Henckels LLC 171, Sawmill River Road Hawthorne, NY 10532-1529 USA Phone: +1 914 747 0300
  • ZWILLING J.A. Henckels Canada Ltd. 435 Cochrane Drive Markham, Ontario L3R 9R5 Canada Phone: +1 905 475 25 55
  • ZWILLING J.A. Henckels Deutschland GmbH Grünewalder Straße 14 – 22 42657 Solingen Postfach / P.O.B.: 100864 Germany Phone: +49 212 882 0
  • ZWILLING J.A. Henckels Scandinavia A/S Baltorpbakken 12 B DK-2750 Ballerup Denmark Phone: +45 3373 4060
  • ZWILLING J.A. Henckels (Japan) Ltd. Umeda Plaza Building Annex A101 3-25, Nishitenma 4-Chome Kita-Ku, OSAKA 530-0047 Japan Phone: +81 6 63 13 71 55
  • ZWILLING J.A. Henckels Italia s.r.l. Via Pietrasanta, 14 20141 Milano (MI) Italy Phone: +39 02 45 70 17 07
  • ZWILLING J.A. Henckels Turkey FSM Mah. Poligon Cad.Buyaka 2 Blok 3, D:40 Ümraniye-Istanbul-Turkey Turkey Phone: +90 216 2903111

Returns & Exchanges

We will accept returns if the item is new, unworn, undamaged and unused for a full refund within 10 days of the original purchase date. Please contact us immediately. Any knife returned cannot show any signs of use or wear. If the knife was used to cut anything, we have the right to refuse your return. If returning a knife, please make sure the knife is securely wrapped and cannot move around in the package. All returns are at the buyer’s expense unless stated otherwise.

Defective Products

If the item you receive is damaged or defective or different from the item ordered, contact us within 24 hours of receiving the item and we will either replace it free of additional charges or offer you a full refund.

No Other Refunds

Except as stated above, all products are sold “as is” and all sales are final. All charges are non-refundable unless expressly stated otherwise, or otherwise provided by law.

Send Your Returns to:

Kramer Knives
2114 Humboldt St
Bellingham, WA 98225
We will notify you via e-mail once we have received the returned item.

Licensed Design Returns

We will not accept any production knives (ZWLLING J.A. Henckels or Shun) bought from other stores. If you have any problems with a production knife, please return it to the original place of sale or file a warranty claim with the manufacturer. Learn more about our Custom and Production knife warranties here.