Help & FAQ’s
Become a Member
Becoming an official Kramer Knives member allows you to participate in our Auctions and Ready-Made Sales. This is to ensure that those participating are committed and that it’s as fair as possible for all parties involved. Click here to register an account and purchase your one-time $1 membership here.
I already registered for the old auction site. Do I have to register again?
Yes, if you previously registered for our old auction site (before April 2018), then you will need to purchase a new $1 membership. Please note, this is a different login than your previous account.
Does it cost to become a member?
Registration costs $1 and all proceeds are donated to charity.
How do I register?
- Fill out all required fields in our registration form
- Only U.S. (Visa/MasterCard) Credit Cards will be accepted.
- Finalize your registration by checking your email for your membership confirmation.
Why is my credit card required to sign up?
In order to eliminate the potential for posers, this process confirms that each participant is a verifiable person. It’s for your protection and ours.
Why does a membership now cost $1?
Each new registration is evaluated for proper authorization. Membership fee’s collected are donated to charity. We use this process to ensure that participation in our auctions is as transparent and fair as possible for all parties involved.
Why was my credit card declined?
Contact us and we’ll let you know what the problem is. Generally, it’s the format of your billing address, which must EXACTLY match your bank statement in order to pass the AVS verification.
To Whom Do We Provide Personal Information?
Service providers, subcontractors and agents who perform services on our behalf
We provide personal information to third party service providers, subcontractors, and agents that work under contract on our behalf to provide certain Services. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by Kramer Knives. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.
Credit Card Companies
Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions.
Law enforcement officials and as required by law
Kramer Knives may release personal information to third parties when we determine, in our judgment, that it is necessary to (a) comply with the law, regulation, legal process, or enforceable governmental request; (b) enforce or apply the Terms of any of our policies or user agreements; or (c) protect the rights, property or safety of Kramer Knives, our employees, our customers, users, or others.
Sales, Mergers, and Acquisitions
To Fulfill Accepted Winning Bids
In order to complete your transaction if you are a winning bidder and your bid is accepted at our Auction Site, we may need to forward your name, email address, and shipping or billing address for shipping and handling purposes.
Third Party Websites and Web-Tracking
I forgot my user ID and/or password.
No problem, visit My Account > Lost Password and we’ll send you a password reset email.
Can I cancel my account?
Not receiving our emails?
Sometimes our emails are mistaken for spam. It’s helpful to add our email address to your contacts. Contact us if the problem persists.
How does it work?
We use a simple automatic bidding format. It is very similar to eBay. We will set the opening bid amount and designate the duration. Buyers then place bids. When the auction closes, the buyer with the highest bid wins.
What is automatic bidding?
Enter your maximum bid, which is the max amount you’re willing to pay if you win the auction. Once it’s entered, our software automatically bids only as much as necessary to make sure that you remain the high bidder. If another participant enters a higher bid, we’ll notify you immediately via email.
How do I place a bid?
It’s easy, just sign in to your account and click on the current auction item of your choice. Under the product description, enter your maximum bid, and click the ‘bid’ button.
Can I raise my maximum bid?
You may enter a higher bid at any time before the auction closes. Simply enter a new bid; it will override your old one.
Can I Cancel a bid?
As a general rule, you can’t retract or cancel a bid. The only exception is in the case of an obvious and serious error, as outlined in our site Terms and Conditions. To cancel a bid, time is of the essence. Contact us immediately.
Can anyone auction off their knife on your site?
Nope, sorry we only auction the newest knives that Bob’s making.
What is the starting price for an auction?
We start each auction at $250 with bid increments of $250
How long is a knife up for auction?
Typically we host an auction for 24-48 hours. Sometimes longer, sometimes shorter.
If I win, when is payment due?
Contact us within 1 hour of the auction close to confirm payment. We reserve the right to offer the knife to the next high bidder if we don’t hear from you within 24 hours.
How does it work?
We custom designed software that assigns a number to each name submitted, then totals the number of entries per item and randomly selects a number within the total’s range as the “winner” for that item.
How long is a knife up for sale?
Typically we host a ready-made sale for 24-48 hours. Sometimes longer, sometimes shorter.
How do I enter my name?
- Follow the link provided in our email to you.
- Select each knife that you are interested in purchasing.
- Enter your username and password.
- Click the ‘submit’ button.
If I win, when is payment due?
Contact us within 1 hour of the sale close to confirm payment. We reserve the right to move down the list if we don’t hear from you within 24 hours.
What happens if my name is selected, and I don’t want to purchase the knife?
As a general rule, you can’t cancel once you’ve submitted your name. Submitting your name on the wrong item or changing your mind is not grounds for any withdrawal or retraction.
By submitting your name, you agree that you will purchase the knife for the amount posted within 24 hours of the sale close should your name be selected as the winner. If you decline, you agree to pay a $100 cancellation fee and understand this will result in removal from our list.
The only exception is in the case of an obvious and serious error, as outlined in our site Terms and Conditions. If such an error has occurred, time is of the essence. Contact us immediately with a description of the error.
Can I be Disqualified?
You will be permanently disqualified if you submit your name more than once for the same item, or if you are selected as the “winner” and decline.