Help & FAQ’s
Become a Member
Becoming an official Kramer Knives member allows you to participate in our Auctions. This is to ensure that those participating are committed and that it’s as fair as possible for all parties involved. Click here to register an account and “purchase” a one-time $1 membership here.
IMPORTANT – You will NOT be charged for your membership. This “purchase” will only be used to authenticate your US credit card
I already registered for the old auction site. Do I have to register again?
Yes, if you previously registered for our old auction site (before April 2018), then you will need to checkout with a new $1 membership. Please note, this is a different login than your previous account.
Does it cost to become a member? (UPDATE)
Nope! You will have to however checkout with the $1 membership to authenticate your credit card.
How do I Participate?
- To bid or view, you must become an auction member. Click on the Membership in the store, “Add to Cart” and checkout.
- To receive auction alerts subscribe to our email list during checkout.
- Check your email and verify your email address to activate your membership.
- Only U.S. (Visa/MasterCard) Credit Cards will be accepted.
Why is my credit card required to sign up?
In order to eliminate the potential for posers, this process confirms that each participant is a verifiable person. It’s for your protection and ours.
Why does a membership “cost” $1?
Each new registration is evaluated for proper authorization. We use this process to ensure that participation in our auctions is as transparent and fair as possible for all parties involved but you will not be charged.
Why was my credit card declined?
Contact us and we’ll let you know what the problem is. Generally, it’s the format of your billing address, which must EXACTLY match your bank statement in order to pass the AVS verification.
To Whom Do We Provide Personal Information?
Service providers, subcontractors and agents who perform services on our behalf
We provide personal information to third party service providers, subcontractors, and agents that work under contract on our behalf to provide certain Services. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by Kramer Knives. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.
Credit Card Companies
Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions.
Law enforcement officials and as required by law
Kramer Knives may release personal information to third parties when we determine, in our judgment, that it is necessary to (a) comply with the law, regulation, legal process, or enforceable governmental request; (b) enforce or apply the Terms of any of our policies or user agreements; or (c) protect the rights, property or safety of Kramer Knives, our employees, our customers, users, or others.
Sales, Mergers, and Acquisitions
To Fulfill Accepted Winning Bids
In order to complete your transaction if you are a winning bidder and your bid is accepted at our Auction Site, we may need to forward your name, email address, and shipping or billing address for shipping and handling purposes.
Third Party Websites and Web-Tracking
I forgot my user ID and/or password.
No problem, visit My Account > Lost Password and we’ll send you a password reset email.
Can I cancel my account?
Yes, you can cancel at anytime in the membership area of your My Account section. If you cannot locate that area please Contact us by email and put “close my account” in the subject line.
Not receiving our emails?
Sometimes our emails are mistaken for spam. It’s helpful to add our email address to your contacts. Contact us if the problem persists.
How does it work?
We use a simple automatic bidding format. It is very similar to eBay. We will set the opening bid amount and designate the duration. Buyers then place bids. When the auction closes, the buyer with the highest bid wins.
What is automatic bidding?
Enter your maximum bid, which is the max amount you’re willing to pay if you win the auction. Once it’s entered, our software automatically bids only as much as necessary to make sure that you remain the high bidder. If another participant enters a higher bid, we’ll notify you immediately via email.
How do I place a bid?
It’s easy, just sign into your account and click on the current auction item of your choice. Under the product description, enter your maximum bid, and click the ‘bid’ button.
Can I raise my maximum bid?
You may enter a higher bid at any time before the auction closes. Simply enter a new bid; it will override your old one.
Can I Cancel a bid?
As a general rule, you can’t retract or cancel a bid. The only exception is in the case of an obvious and serious error, as outlined in our site Terms and Conditions. To cancel a bid, time is of the essence. Contact us immediately.
Can anyone auction off their knife on your site?
Nope, sorry we only auction the newest knives that Bob’s making.
What is the starting price for an auction?
We start each auction at $250 with bid increments of $250
How long is a knife up for auction?
Typically we host an auction for 24-48 hours. Sometimes longer, sometimes shorter.
What is an automatic time extension?
To avoid last minute sniping, we have implemented an Automatic Time Extension feature. Any bid placed within the last minute will extend the auction by 2 minutes. This will continue to extend the time until no further bids are placed within the last 60 seconds.
If I win, when is payment due?
Contact us within 1 hour of the auction close to confirm payment. We reserve the right to offer the knife to the next high bidder if we don’t hear from you within 24 hours.