Custom Kramer Knife Warranty

Kramer Knives Inc warrants the materials and ­craftsmanship of the knife to the original owner for so long as I’m personally making or overseeing the making of custom knives.

Our warranty covers materials and craftsmanship ­under normal use and does not apply to misuse, ­intentional damages or any uses other than what is customary and reasonable for our knives. Our ­warranty is not ­transferable and cannot be assigned or given to anyone else. Our warranty is made only to the original owner. We may grant specific exceptions upon request and at our sole discretion, such as for example only, if the new owner is a family member of the original ­owner. Our warranty is limited to the ­original purchase price paid by the original owner and only for actual ­direct damages (not for indirect, ­consequential or other damages). Our warranty does not apply to speculators or to any higher resale ­prices of our knives. No other warranties of any kind, ­including implied warranties, are provided for our ­knives.

BOB KRAMER
A.B.S. Master Smith 1997

Custom Kramer Knife Reconditioning

Bob Kramer offers a reconditioning services exclusively for owners of Custom Kramer Knives. Bob charges $375 per hour for reconditioning and a knife normally takes 4-8 hours to complete depending on blade corrosion.

Whom do I contact if I have questions or concerns?

If you have any questions about the Custom Knives Warranty or reconditioning, please contact us at:
Kramer Knives Inc.
360.738.6004
info@kramerknives.com

Kramer Licensed Designs Warranty

Bob’s licensed designs have lifetime warranties. Please contact the manufacturer for any questions concerning warranty.

You should be able to easily identify the manufacturer by looking at the blade. It will say either “ZWILING J.A. Henckels” or “Shun” by the Kramer Knives logo. Please see below for their contact information. They will be able to help with any warranty questions.

Kramer by ZWILLING J.A. Henckels Warranty

The Bob Kramer by ZWILLING J.A. Henckels knives have a lifetime warranty. For any questions concerning warranty please click here.

ZWILLING J.A. HENCKELS, Inc.
Attn: Consumer Relations
270 Marble Ave
Pleasantville, NY 10570
Phone: (800) 777-4308 – Option 4

Kramer by Shun Warranty

The Bob Kramer Shun knives have a lifetime warranty. For any questions concerning warranty please click here.

Kai USA Ltd., Shun Cutlery
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062
Phone: (800) 325-2891

Knife Repair & Sharpening

Custom Kramer Knives

Bob Kramer offers sharpening & reconditioning services exclusively for owners of Custom Kramer Knives.
Contact us
for shipping instructions.

Kramer Licensed Designs

If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bob’s licensed designs produced in Japan. You can first contact the manufacturer and they will be able to answer questions about the repair or sharpening services they provide under warranty.

Beyond that

There are two professionals that we highly recommend, as they were trained directly by Bob Kramer and continue to have excellent results.

West Coast
  1. Seattle Knife Sharpening
    www.seattleknifesharpening.com
    Call Bob Tate (206) 557-4536
  2. Zen Blades Mobile Knife Sharpening
    www.zenblades.com
    Call Woody Bailey (503) 816-3913
East Coast
  1. Korin
    https://www.korin.com/
    Call 1-800-626-2172

“Everything tends toward mediocrity.
It is only through focus and will that excellence is achieved.”

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