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Warranty

Custom Kramer Knife Warranty

Kramer Knives Inc. warrants the materials and ­craftsmanship of the knife to the original owner for so long as I’m personally making or overseeing the making of custom knives.

Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. Our warranty is not ­transferable and cannot be assigned or given to anyone else. Our warranty is made only to the original owner. We may grant specific exceptions upon request and at our sole discretion, such as only if the new owner is a family member of the original ­owner. Our warranty is limited to the ­original purchase price paid by the original owner and only for actual ­direct damages (not for indirect, ­consequential, or other damages). Our warranty does not apply to speculators or any higher resale prices of our knives. No other warranties of any kind, including implied warranties, are provided for our ­knives.

BOB KRAMER
A.B.S. Master Smith 1997

What about other Kramer-made products?

Any Product made by Kramer Knives has a 6-month warranty that covers materials and craftsmanship. Please provide the purchase date when inquiring about a warranty claim. All charges are non-refundable unless expressly stated otherwise, or otherwise provided by law. Our Product warranties only go to the original purchasers and not to any later owners of Products we sell.

Whom do I contact if I have questions or concerns?

If you have any questions about the Custom Knives Warranty or reconditioning, please contact us at:
Kramer Knives Inc.
360.738.6004
info@kramerknives.com

Kramer Licensed Designs Warranty

Please contact the manufacturer (Shun or ZWILLING) for any questions concerning the warranty.

You should be able to easily identify the manufacturer by looking at the blade. It will say either “ZWILING J.A. Henckels” or “Shun” by the Kramer Knives logo. Please see below for their contact information.

Kramer by ZWILLING J.A. Henckels Warranty

For any questions concerning Zwilling J.A. Henckels warranty please click here.

ZWILLING J.A. HENCKELS, Inc.
Attn: Consumer Relations
270 Marble Ave
Pleasantville, NY 10570
Phone: (800) 777-4308

Kramer by Shun Warranty

For any questions concerning Shun warranty please click here.

Kai USA Ltd., Shun Cutlery
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062
Phone: (800) 325-2891

Knife Repair & Sharpening

Custom Kramer Knives

Bob Kramer offers sharpening & reconditioning services exclusively for owners of Custom Kramer Knives. Contact us for shipping instructions.

Kramer Licensed Designs

If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bob’s licensed designs produced in Japan. Please contact the manufacturer and they will be able to answer questions about the repair or sharpening services they provide under warranty.

Beyond that

There are professionals that we highly recommend and continue to have excellent results.

West Coast
  • Zen Blades Mobile Knife Sharpening – OR
    www.zenblades.com
    Call Woody Bailey 503-816-3913
East Coast
“Everything tends toward mediocrity. It is only through focus and will that excellence is achieved.”