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Knife Warranties

 

 

Custom Kramer Knife Warranty

If you have a warranty issue, please contact us as soon as possible.

I'm confident that this will be the best knife you've ever used. Kramer Knives warrants the materials and craftsmanship of the knife that you bought for so long as I am personally making or overseeing the making of custom knives. Our warranty only covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. Our warranty is not transferable and cannot be assigned or given to anyone else. Our warranty is made only to the original owner. We may grant specific exceptions upon request and at our sole discretion, such as for example only, if the new owner is a family member of the original owner. Our warranty is limited to the original purchase price paid by the original owner and only for actual direct damages (not for indirect, consequential or other damages). Our warranty does not apply to speculators or to any higher resale prices of our knives. No other warranties of any kind, including implied warranties, are provided for our knives.
 

Whom do I contact if I have questions or concerns?

If you have any questions about the Warranty, please contact us at:
Kramer Knives, Inc.
(360) 455-4357
info@kramerknives.com

 

 

 

 

Kramer Licensed Designs Warranty

Made by Zwilling JA. Henckels or Shun

Bob's licensed designs have lifetime warranties.
Please contact the manufacturer for any questions concerning warranty.

You should be able to easily identify the manufacturer by looking at the blade. It will say either "Zwilling" or "Shun" by the Kramer Knives logo. Please see below for their contact information. They will be able to help with any warranty questions.

 

Kramer by Zwilling J.A. Henckels Warranty

The Bob Kramer by Zwilling knives have a lifetime warranty. Please contact Zwilling for any questions concerning warranty. Click here to go to the warranty page on Zwilling's website.

ZWILLING J.A. HENCKELS, Inc.
Attn: Consumer Relations
270 Marble Ave
Pleasantville, NY 10570
Phone: (800) 777-4308 - Option 4

 

Kramer by Shun Warranty

The Bob Kramer Shun knives have a lifetime warranty. Please contact Shun for any questions concerning warranty. Click here to view the warranty page on Shun's website.

Kai USA Ltd., Shun Cutlery
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062
Phone: (800) 325-2891

 

 

 

Kramer House Production Warranty

Kramer Knives' mission is to make the best possible knives we know how to make.

Kramer Knives warrants that the knives we make are free from defects and we warrant the workmanship for as long as the original owner owns the knife. Our warranty does not cover damage caused by abuse, improper handling, neglect, improper sharpening, accidents, loss or disassembly. The warranty ends if you sell or transfer the knife to someone else. If you damage your knife through misuse or abuse, please return it to us and we will see how we can repair the item. Cost will be determined once we inspect the item. Please contact us for return and shipping instructions.

 

 

 

 

Knife Repair & Sharpening

Custom Kramer Knives 

Repair & Sharpening Services

Bob Kramer offers sharpening & reconditioning services exclusively for owners of Custom Kramer Knives.
Contact us
for shipping instructions.

 

Kramer Licensed Designs

Made by Zwilling JA. Henckels or Shun

Repair & Sharpening Services

If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bob's licensed designs produced in Japan. You can first contact the manufacturer and they will be able to answer questions about the repair or sharpening services they provide under warranty.

Beyond that ...

There are two professionals that we highly recommend, as they were trained directly by Bob Kramer and continue to have excellent results:
Seattle Knife Sharpening
www.seattleknifesharpening.com 
Call Bob Tate (206) 465-6801 

 

Zen Blades Mobile Knife Sharpening
www.zenblades.com
Call Woody Bailey (503) 816-3913

 

Kramer House Production Knives

Repair & Sharpening Services

Kramer Knives offers sharpening & reconditioning services for owners of Kramer House Production Knives. Contact us for shipping instructions.