Membership Area Help, Frequently Asked Questions
Becoming an official Kramer Knives member allows you to participate in our Auctions and Ready-Made Sales. This is to ensure that those participating are committed and that it's as fair as possible for all parties involved. Click here to register.
I already registered for the auction site. Do I have to register again?
No, if you previously registered for our auction site, then you are already a member. However, this is a different login than our online store.
Does it cost to become a member?
Registration is free.
How do I register?
- Fill out all required fields in our registration form.
- Only U.S. Credit Cards will be accepted.
To finalize your registration, check your email for the verification code.
- Fill out the Kramer Knives verify account screen and sign in.
Why is my credit card required to sign up?
In order to eliminate the potential for posers, this process confirms that each participant is a verifiable person. It's for your protection and ours.
Why was my credit card charged a small fee?
Each time you click register, the AVS charges the card provided a small amount between $1.00 and $2.00. No funds are actually collected. We use Address Verification Services (AVS) to ensure that participation in our auctions is as transparent and fair as possible for all parties involved.
Why was my credit card declined?
Contact us and we'll let you know what the problem is. Generally, it's the format of your billing address, which must match your bank statement in order to pass the AVS verification.
Questions for Members
I forgot my user ID and/or password.
No problem. Contact us and we'll remind you.
Can I cancel my account?
Anytime. Contact us by email and put "close my account" in the subject line.
I'm not receiving emails.
Sometimes our emails are mistaken for spam. It's helpful to add our email address to your contacts. Contact us if the problem persists.
Questions about Auctions
How does it work?
We use a simple automatic bidding format. It is very similar to eBay. We will set the opening bid amount and designate the duration. Buyers then place bids. When the auction closes, the buyer with the highest bid wins.
What is automatic bidding?
Enter your maximum bid, which is the max amount you're willing to pay if you win the auction. Once it's entered, our software automatically bids only as much as necessary to make sure that you remain the high bidder. If another participant enters a higher bid, we'll notify you immediately via email.
How do I place a bid?
- Sign in to your account & click on the knife for sale.
- Under BIDDING, enter your maximum bid, and click the 'review bid' button.
- Review your bid, and click the 'confirm bid' button.
Can I raise my maximum bid?
You may enter a higher bid at any time before the auction closes. Simply enter a new bid; it will override your old one.
Cancelling a bid.
As a general rule, you can't retract or cancel a bid. The only exception is in the case of an obvious and serious error, as outlined in our site terms.
To cancel a bid, time is of the essence. Contact us immediately.
Can anyone auction off their knife on your site?
Nope, sorry we only auction the newist knives that Bob's making.
Can I order the same knife I see that was auctioned off?
The mosaic patterns are not available for custom orders. On a rare occasion we might auction simple pattern Damascus, which are available by custom order.
What is the starting price for an auction?
We start each auction at $100.00
How long is a knife up for auction?
Typically we host an auction for 24-48 hours. Sometimes longer, sometimes shorter.
If I win, when is payment due?
Contact us within 1 hour of the auction close to confirm payment. We reserve the right to offer the knife to the next high bidder if we don't hear from you within 24 hours.
Questions about Ready-Made sales
How does it work?
We custom designed software that assigns a number to each name submitted, then totals the number of entries per item and randomly selects a number within the total's range as the "winner" for that item.
How long is a knife up for sale?
Typically we host a ready-made sale for 24-48 hours. Sometimes longer, sometimes shorter.
How do I enter my name?
- Follow the link provided in our email to you.
- Select each knife that you are interested in purchasing.
- Enter your username and password.
- Click the 'submit' button.
If I win, when is payment due?
Contact us within 1 hour of the sale close to confirm payment. We reserve the right to move down the list if we don't hear from you within 24 hours.
What happens if my name is selected, and I don't want to purchase the knife?
As a general rule, you can't cancel once you've submitted your name. Submitting your name on the wrong item or changing your mind is not grounds for any withdrawal or retraction.
By submitting your name, you agree that you will purchase the knife for the amount posted within 24 hours of the sale close should your name be selected as the winner. If you decline, you agree to pay a $100 cancellation fee and understand this will result in removal from our list.
The only exception is in the case of an obvious and serious error, as outlined in our site terms. If such an error has occurred, time is of the essence. Contact us immediately with a description of the error.
You will be permenantly disqualified if you submit your name more than once for the same item, or if you are selected as the "winner" and decline.